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HOW CAN WE HELP?

WHOLESALE  &  RETAILER

WE ARE A RETAIL STORE AND WANT TO SELL SYMPL SUPPLY CO. ?

Please provide us with the name and location of your store, pictures of your shop and other brands you carry on wholesale registration form listed below.  Once you are approved you will have access to the wholesale website with wholesale prices, and can make all orders and payments online.

•  WHOLESALE REGISTRATION FORM  •

ONLINE STORE?

If you are an online business, please specify the full URL of your website in the “Company/ Business” space on the registration form.

Please provide us with the name and location of your store, pictures of your shop and other brands you carry on wholesale registration form listed below.  Once you are approved you will have access to the wholesale website with wholesale prices, and can make all orders and payments online.

•  WHOLESALE REGISTRATION FORM  •

HAVE A WHOLESALE ACCOUNT?

Log into your wholesale account to access wholesale prices, make online orders and purchase goods.  LOG IN HERE

RETURNS  &  EXCHANGES

HOW DO I RETURN AN ITEM?

Please use our contact form for any return request. If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Return shipping charges will not be refunded. Our policy is the customer must pay for all shipping expenses on the return/exchange of any ‘sympl’ product. We will not assume responsibility for misdirected, lost or damaged return shipments.

• Refund must be made within 14 days.
• Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
• Items must have tags attached to be returnable.
• All returned items must include the original packing slip as well as the RA (Return Authorization) number that will be issued to you by customer support and please ensure it is clearly printed.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you receive the goods for a full refund or exchange.

Please note that it can take up to 10 business days for the credit to appear on your bank statement.

CAN I RETURN / EXCHANGE A SALE ITEM?

No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

SHIPPING  &  DELIVERIES

HOW MUCH IS SHIPPING?

Free standard shipping to addresses in the USA. However, the following locations do not qualify for free shipping and are eligible only for flat rate shipping:

– American Samoa ($25)
– Puerto Rico ($25)
– US Virgin Islands ($25)
– Guam ($35)

INTERNATIONAL SHIPPING?

We offer a flat fee shipping to the continental US for all orders over $40.  If you would like to have your items shipped internationally there will be an additional fee. Please contact us via email for your shipping request and we will provide you a shipping quote and instructions on how to proceed with your order.

HOW LONG WILL IT TAKE TO DELIVER AFTER BEING SHIPPED?

Depending on the state you live in the goods usually take between 3-5 business days.
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

CAN I CANCEL MY ORDER?

Please contact us immediatley after your order has been placed and we will try our best accommodate your request. If the item has already been shipped then you will need to process a return. (see returns page)

CAN I REMOVE/ADD/CHANGE ITEMS IN AN EXISTING ORDER?

If your order has not been shipped and you would like to add an additional item please contact us right away and we will do our best to help accommodate your request.

–  Phone: (949) 395-7873

CAN I TRACK MY ORDER?

You can track your order by clicking the link found in the shipping confirmation email. Please allow 2-3 business days to receive your shipment notification email after placing your order.

DO I NEED TO SIGN FOR MY ORDER?

The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If your parcel is stolen, we cannot be held accountable. Please use our contact form if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.